Terms & Conditions
Effective date: 23 October 2026 · These terms apply to services offered by Webtechio via webtechio.com, subject to any separately signed agreement and applicable law.
1. What we provide
We provide website design and development, e-commerce solutions, applications, custom software, automation, branding, creative, SEO and related digital services. The exact work, deliverables, milestones, revision allowances, launch requirements, support and fees are defined in the written proposal or agreement accepted by both sides. A website enquiry is not a confirmed project order.
2. Demo-first process and acceptance
For eligible website projects, we may prepare and share an initial concept or demo before requesting development payment. A demo is provided to help assess design direction, not to transfer source code, exclusive artwork, production rights or intellectual property. We proceed with paid implementation only after you approve the proposed direction and accept the written scope and payment terms. The demo may be limited in features and may use marked placeholder content.
3. Fees and approvals
After written acceptance, we allocate project capacity, design, engineering and operational resources. Project fees, deposit or milestone payment dates and any taxes will be communicated before payment. Work outside the approved scope—including extra pages, revisions, integrations or content changes—may require a separate quotation and approval. Late client feedback, unavailable access or third-party delays may affect delivery schedules.
4. Client inputs and permissions
Clients must provide accurate project details, lawful use rights for logos, photographs, product materials, trademarks, data and other supplied content; review work within agreed timeframes; and maintain safe access credentials. We may request sanitized or limited-scope access instead of shared passwords. The client remains responsible for legal review of its own regulated industry claims and published business content.
5. Original work, licensing and confidentiality
Our intention is to produce fresh project-specific designs, code and copy rather than duplicate another client’s proprietary content. We do not knowingly use a client’s confidential files, datasets, creative or other proprietary materials for an unrelated client without authorization. Common open-source libraries, legally licensed third-party assets, reusable non-confidential engineering patterns and general professional knowledge may be used subject to their licenses and the agreed scope. Unless otherwise agreed, information shared in confidence for a project is used to deliver that project, provide support and meet lawful obligations.
6. Ownership and portfolio usage
Unless a signed agreement says otherwise, exclusive project deliverables designated for transfer are licensed or assigned as stated in the proposal after cleared payment of all applicable fees. Pre-existing tools, non-exclusive components and third-party resources remain subject to their original rights. Any public portfolio disclosure involving confidential material or non-public client results requires client approval; live public pages may be referenced factually where lawful.
7. Testing, launch and third parties
We test agreed browsers, devices and workflows, but no online system can be guaranteed to operate without interruption or to achieve a particular SEO ranking, conversion rate, advertising return or business outcome. Domain, hosting, SMS, WhatsApp providers, APIs, paid software, app stores and gateways may be governed by separate provider terms, pricing and outages. Clients should retain backups and maintain operational access where applicable.
8. Support, changes and cancellation
Agreed post-launch support and defect correction are specified in the proposal or maintenance plan. New features, third-party breakages and ongoing content work may be chargeable. Paid-project cancellation and refunds follow our Cancellation & Refund Policy and any signed agreement, always subject to mandatory consumer or other applicable legal rights.
9. Responsible use and liability
Services must not be used for unlawful activity, infringement, fraud or abuse. Each party is responsible for compliance with laws applicable to its activities. Where permitted by law and the signed agreement, liability will be proportionate to the nature of the service and foreseeable direct loss; nothing in these terms excludes a right or remedy that cannot legally be excluded.
10. Questions and updates
These public terms may be updated for future enquiries. Changes to an accepted project require mutual agreement where applicable. For questions, contact contact@webtechio.com or client support.
