Cancellation & Refund Policy
Effective date: 23 October 2026. Please read this policy before approving a scope or making payment.
1. We show a concept before you commit
For projects where a pre-payment demo is offered, Webtechio prepares a limited design concept or demo for client review. You can decline the direction before approving the paid project. A demo is not a completed website, source-code handover or a promise of unlimited free changes. The extent of the demo is confirmed during discussion.
2. Paid work is generally non-refundable after approval
Once the client has approved the design direction, accepted the written scope and made the agreed payment, we allocate designers, developers and operational resources. Because this is customized, time-based creative and development work, payments for work performed and resources committed are ordinarily non-refundable. We do not offer a change-of-mind refund simply because the client later decides not to proceed or changes the brief after work has started.
3. Exceptions and applicable rights
The above does not override applicable law. Refunds, re-performance or other remedies may be available where legally required, where Webtechio materially fails to provide a paid service in breach of the agreement, where duplicate or incorrect payments are established, or where the signed proposal expressly includes a refundable amount. Any such claim is reviewed on the specific facts and the applicable legal requirements.
4. Cancellation before or during development
If you request cancellation after payment, contact us promptly in writing. We will clarify progress, work completed, licensed assets purchased, third-party commitments and any legally required or contractually agreed adjustment. For milestone-based projects, future unearned milestones are treated according to the accepted agreement; we do not imply payment is owed for unapproved future work.
5. Third-party costs and subscriptions
Domain purchases, hosting, plugins, API credits, payment gateway charges, app-store accounts and other third-party costs may be non-refundable under the respective provider’s terms. Any subscription or maintenance cancellation notice, minimum term or renewal terms must be expressly shown in its written agreement; no automatic blanket six-month term applies to all customers.
6. How to raise a billing issue
Email support@webtechio.com with your project name, invoice or payment reference (never card passwords or full card details), payment date and the problem. We will review the information, discuss a reasonable resolution and communicate next steps.
